888-451-4321Legal & Privacy
© Exela Pharma Sciences, LLC. Lenoir, North Carolina, USA.
This web site is intended for informational purposes only and not intended to replace discussion with a healthcare provider. If you have any questions regarding the content of this site please contact Exela Pharma Sciences.
All labeling reflected on this website is for informational and promotional purposes only. It is not intended to be used by healthcare professionals or patients for the purpose of prescribing or administering these products. Questions regarding the current content of product labeling should be directed to Exela Pharma Sciences’ Customer Service department at 888-451-4321 (8:30 a.m. to 5:00 p.m. E.S.T).
EXELA PHARMA SCIENCES PRIVACY POLICY
This website is property of Exela Pharma Sciences LLC. Your privacy on the Internet is important to us. At Exela Pharma Sciences, we want to make your experience at our website the best possible and safe.
We gather set types of information about our website visitors and we feel you should understand our policy and the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the information we gather and how we store and use it.
Definitions
Associate: An individual who is employed by Exela Pharma Sciences LLC.
Audience: Website visitors who are current customers, prospective customers, and anonymous website visitors.
Communication: The act of reaching out to a website visitor by means of telecommunication, direct mail, or email.
Tracking: Using a method to collect data as a website visitor browses a website.
Trigger: A predetermined action created from a website visitor completing a particular action on the website (i.e. clicking a submit button, finalizing an order, submitting a form, abandoning a shopping cart). The predetermined action can be in the form of a confirmation, welcome, product announcement, or thank you communication delivered through direct or electronic mail.
Information Exela Pharma Sciences Gathers and Tracks
Exela Pharma Sciences gathers two types of information about website visitors:
Information website visitors provide by optional, voluntary submissions. Examples of these voluntary submissions are: submissions to apply for employment, receive our electronic newsletters, to receive electronic product updates, forwarding of emails, and from participation in forms.
Information Exela Pharma Sciences gathers through tracking information derived by gathering click through information of page views throughout our website and microsites. This information allows us to provide more relevant content to readers’ interests and needs, and to continuously improve user web experience. Under no circumstances does Exela Pharma Sciences divulge any information about an individual user to another company or individual.
Exela Pharma Sciences Gathers User Information In The Following Processes:
Optional Voluntary Information
We collect information provided by website visitors that are seeking employment with Exela Pharma Sciences.
We offer the following which require some type of voluntary submission of personal information by website visitors:
- Direct email submission
- “Contact Us” form to send inquiries to Exela Pharma Sciences
- Electronic Product Updates, Alerts, Online Promotions
Exela Pharma Sciences offers a free electronic updates, alerts, and online promotions to website visitors. Exela Pharma Sciences gathers the email addresses of website visitors who voluntarily subscribe. Website visitors may remove themselves from this mailing list by following the link provided in every email linking website visitors to the email preference center. Website visitors also have the option to subscribe to other email programs at the time of registration with Exela Pharma Sciences Direct. - Pharmacovigilance data: The processing of this data may include interacting with data subjects (via phone, fax or electronically) on queries that may be related to Medical Information (MI), an Adverse Event (AE) or Product Complaint (PC) or in connection with other Client Services from time to time. The information processed may include:
- § MIs: may include a mixture of information set out below.
- § AEs: date of report, reporter name, reporter type (physician, pharmacist, nurse, consumer, etc.), patient identifier, patient gender, patient age, patient weight/height, demographic information (address, city, country/state, phone number), medical history, sexual orientation, race, biometric and genetic data, drug (dose, frequency, history, action taken following event), event description/outcome, and concomitant medications; and
- § PCs: date of report, nature of complaint, lot number, expiration date, product retrieval information, and product replacement or reimbursement requests.
- § Other: prescription renewal information, reminders to take medication, etc.
- Electronic Product Updates, Alerts, Online Promotions
Usage tracking
Exela Pharma Sciences tracks user traffic patterns throughout the Exela Pharma Sciences website and all of our microsites. Exela Pharma Sciences may analyze overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every website visitor’s browser).
Exela Pharma Sciences sometimes tracks and stores the search terms website visitors enter in our Search function via our online ordering portal, but this tracking is never associated with individual website visitors. We use tracking information to determine which areas of our sites website visitors like and don’t like based on traffic to those areas. We do not track what individual website visitors read, but rather how well each page performs overall. This helps us continuously make improvements for you.
Cookies
Exela Pharma Sciences may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. Each cookie has a determined expiration date and will automatically remove itself from the browser files. The only personal information a cookie contains is the information you provide voluntarily. A cookie cannot read data off your hard disk or read cookie files created by other websites. Exela Pharma Sciences uses cookies to track website users (as described above) and as a functionality to improve the shopping experience at Exela Pharma Sciences Direct. Our marketing automation system delivers a one-time cookie to better track campaign impressions and click rates.
You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this website. However, you do need cookies to place orders.
Use of Information
Exela Pharma Sciences uses any information voluntarily given by our website visitors to enhance their experience when visiting Exela Pharma Sciences’ website and microsites, whether to provide interactive or personalized elements on the website and microsites, or to better prepare future content based on the interests of our website visitors.
We use information that website visitors voluntarily provide in order to send out product updates and confirmation triggered from an action made on the website. We send out product updates to subscribers on a regular schedule (depending on the program), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Exela Pharma Sciences never shares mailing lists with other companies and individuals, including advertisers, sponsors or partners.
Exela may use tracking information to determine which areas of our sites website visitors like and don’t like based on traffic to those areas. We do not track what individual website visitors read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our website visitors. But we don’t track which terms a particular user enters.
Exela Pharma Sciences also uses information voluntarily provided by website users for the purpose that it was provided, for example to process applications for employment or to process pharmacovigilance related information that you have submitted.
Sharing of Information
Exela Pharma Sciences uses the above-described information to tailor our content to suit your needs. We will not share information about individual website visitors with any another company or individual, except to comply with applicable law or valid legal process or to protect the personal safety of our website visitors or the public and/or to fulfill or meet the reason for which the information is provided (e.g., to perform a background check in order to process your application for employment or to process pharmacovigilance related information that you have submitted).
Promotions and Customer Engagement
Exela Pharma Sciences does not disclose your information with outside companies for their promotional use, does not sell or rent mailing lists to other companies or individuals, and protects the privacy of website visitors viewing products or services at the Exela Pharma Sciences website.
Exela Pharma Sciences will contact its valued customers and audience with important news about product updates, new products and services, and other promotional offers. You will automatically receive our mailings with promotions related to previous purchases you have made or from making contact with us by phone, visiting our booth at a tradeshow, contact with one of our sales representatives, submittal of an online form, or other related forms of contact. You may update your email preferences at any time to customize the way Exela Pharma Sciences delivers information to you.
Email Preferences and Opting Out
You may opt-out or our programs by directly unsubscribing or by changing your email preferences at any time. Your email preferences include subscribing to email programs, unsubscribing to specific programs, globally unsubscribing to all programs, and snoozing email subscriptions. By updating your preferences you are able to remain subscribed to continue receiving special internet promotions, product updates, offers, and press releases from time-to-time.
If you choose to globally unsubscribe to Exela Pharma Sciences’ email program(s), we will no longer contact you with product updates, new products and services or press releases according to your preferences. Once unsubscribed, the process of removing the email address from our lists takes no more than 10 days. We may continue contacting you about critical product notices that could affect the ability to use our products or services, if you contact us requesting information, and with information regarding a recent order.
Children
Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Security
Exela Pharma Sciences operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
Your Consent
By using this site, you consent to the collection and use of this information by Exela Pharma Sciences. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.
Exela Pharma Sciences Terms and Conditions
Exela Pharma Sciences Standard Terms and Conditions for all purchases made via the website are available in the Exela Direct Store. Please review prior to placing orders online.